Customer Help

About Us

Sheer is Hong Kong's premier luxury lingerie & loungewear boutique.

We offer a one-stop destination for your every lingerie desire, where each piece is carefully selected by our team of lingerie specialists, curated for today’s modern, style-conscious woman.

Sheer-Outlet.com is owned and managed by sheer.com.hk.

Our Shipping Policy

Due to a high number of orders, please allow for 7 - 10 business days for shipping.

For local orders

  • Orders over HK$2000 | Free shipping by SF Express 
  • Orders under HK$2000 | Standard shipping $50 by SF Express 

Same Day Delivery

  • $200 | Cut Off 3pm Monday - Friday

For International orders

  • Orders over HK$4500 | Free shipping 
  • Orders under HK$4500 | Fedex Standard shipping $350

All orders will be shipped from our warehouse and are not available to be tried on in-store or picked up from our main boutique. 

Our Return & Exchange Policy

All items over 70% off are Final Sale. No exchanges or refunds in any form are permitted.

Any items below 70% discount on Sheer-Outlet.com are eligible only for store credit returns at Sheer-Outlet.com within 7 days. 

Store Credit is valid only for 180 days from date of issue.

All items returned must be in its original condition and unopened packaging, and cannot have been worn, altered, opened, or washed. Additionally, all tags and protective liners must still be attached.

If you wish to exchange an item, please create a return for store credit and repurchase your item.

How To Create a Return (Eligible Items Only)

To create your return, please follow the steps below.

Request a Return (for Eligible Items)

1. Log into your Account (top Right hand corner)

2. Select the order with the items you would like the return.

3. Click 'Request Return' at the top Right hand corner.

4. Select the items would like to return + a return reason.

5. Once you have selected all items, please click the 'Request Return' button on the right.

Once you have completed this, a Return Request will be sent to us.

Returning Your Item

Please pack all your items carefully and ship the items back to our warehouse.

Please call SF Express to arrange pick up and cite our credit account: 8526890891

Address:

  • Sheer Warehouse
  • +852 9491 7455
  • Unit 2812, Bank of America Tower, 12 Harcourt Road, Admiralty

Please note: If you send an item back that is not eligible for refund, we will reject your return and you will have to pay for the costs for shipping your item back.

Returns Processing

Once we’ve received and inspected your refund, we'll send you an email to update you.

We aim to process your return within 7 working days of receiving your order. However, during busier periods it may take slightly longer.

Contact Us

If you have any questions about our products or your order, we would be happy to help you!

You can contact us at customercare@sheer.com.hk.